WeavePay Limited ("WeavePay," "we," "us," "our") is a private limited liability company incorporated under the laws of England and Wales. We are registered with Companies House under number 12716248 and have our registered office at Mermaid House, 2 Puddle Dock, London, England, EC4V 3DB. WeavePay is authorized by the Financial Conduct Authority (FCA) as an Electronic Money Institution under number 935764. For detailed information regarding our authorization and the services we are permitted to provide, please visit the FCA’s website by following this link: https://register.fca.org.uk/s/firm?id=0014G00002YwPbiQAF.
WeavePay Account Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client") and WeavePay. These Terms govern your use of our Services, WeavePay Account, and the WeavePay Payment Platform, detailing both your and WeavePay's rights and obligations. By selecting the 'I Agree' button, you enter into a legally binding contract with WeavePay, granting you access to the WeavePay Account and Payment Platform.
If you are a corporation (not a consumer, micro-enterprise, or charity with an annual income under GBP 1 million), you acknowledge that regulations 40-62, 66(1), 67(3) and (4), 75, 77, 79, 80, 83, 91, 92, and 94 of the Payment Services Regulations 2017 ("PSRs") do not apply to your agreement and contractual relationship with WeavePay.
The WeavePay Account is a multicurrency payment account held in your name, utilized for executing payment transactions. As an Electronic Money Institution, WeavePay operates differently from traditional financial institutions. It's important to understand that WeavePay is not a bank; therefore, we do not pay interest on your funds, nor are your funds covered by the Financial Services Compensation Scheme (FSCS) or any other compensation scheme.
Unlike banks, we cannot use your funds for our own purposes. We are obligated to safeguard your funds by using the segregation method. Your funds are held in safeguarded accounts at duly authorized credit institutions until we are instructed to execute a transaction.
These Terms govern the following Services:
a) Issuance of e-money,
b) Money remittance,
c) Placement of funds and receipt of transfers into your WeavePay Account,
d) Withdrawal of funds from your WeavePay Account through various payment transactions,
e) Currency exchange.
If you wish to use our service that enables you to accept card payments, you must complete an Application Form for Acquiring Services and agree to the separate Terms & Conditions for Acquiring Services.
Once you open a WeavePay Account, you will gain access to the WeavePay Payment Platform and our Services for business purposes. The WeavePay Payment Platform, accessible via our web and app interfaces, enables you to:
a) Top-up your WeavePay Account,
b) Send money to and receive money from both WeavePay and non-WeavePay Accounts,
c) Exchange currency and manage your WeavePay Account,
d) Obtain information about your WeavePay Account,
e) Contact our support team,
f) Access other features of our Payment Platform.
Only under exceptional circumstances, as detailed in Clause 3.3, may we permit the use of our Services outside of our Payment Platform, such as receiving payment orders via audio calls.
1.6 Business days
Our business days are any day that is not a Saturday, Sunday, or public holiday in England.
You can reach our support team by visiting https://www.weavepay.io/contact-us. This page provides options for all inquiries, including support requests, complaints, job applications, and general questions. If you do not have access to our main contact page, you can email us directly at [email protected].
Corporations and individuals who are at least 18 years old can open a WeavePay Account. Our services are primarily geared towards business-to-business interactions, catering mainly to sole traders and corporations. However, we do occasionally allow private individuals to open accounts.
Private individuals or sole traders may have separate WeavePay Accounts for various businesses or for both business and personal use, but they must contact our support team prior to setting up multiple accounts. We reserve the right to close any additional WeavePay Accounts that are opened without our prior approval, without notification.
Please note that only an officially authorized representative may open a WeavePay Account on behalf of a corporation. You cannot open a WeavePay Account for someone else, nor can you open a new account if you already possess one.
Currently, corporations, sole traders, and private individuals can complete the Application Form available on our website.
By accepting these Terms, you affirm that you have the full authority to enter into this agreement and fulfill the obligations it sets forth. You also confirm that any authorized person acting on your behalf has your permission to do so and has agreed to comply with these Terms.
The Application Form will specify the information you need to provide. As a regulated financial institution, we must identify our clients, understand their business activities, adhere to various regulations (e.g., sanction lists), and assess eligibility based on our risk policies. The form will request different documents and details depending on your business entity type, such as corporations, partnerships, sole traders, and private individuals.
Additionally, we may request further information and documents not initially mentioned in the Application Form.
It is crucial that you provide information and documents that are accurate, truthful, and current. Failure to do so may lead us to withhold our services or, if you already hold an account, to close your WeavePay Account and end our contractual relationship.
We are not obligated to open a WeavePay Account for you. We may refuse to open an account if:
a) We suspect the information you provided is inaccurate;
b) Your business model is unclear to us;
c) Opening an account would violate our regulatory obligations;
d) Our risk policies prevent us from doing so, or for any other reason that might risk violating our legal or regulatory obligations.
The possibility of opening a WeavePay Account will only become clear after you have completed and submitted the Application Form and provided any additional documents we require.
In certain situations, we may open a WeavePay Account with specific restrictions, which we will notify you of at the time of account opening. You will then decide whether to use the account with these restrictions.
An "Authorized User" refers to someone who has the right to access the WeavePay Payment Platform and can submit and authorize various transactions (such as currency exchange or sending money to another WeavePay client) on your behalf. For corporations, an Authorized User is an authorized representative who can act on behalf of the corporation and is registered with WeavePay. Sole traders and private individuals are considered Authorized Users themselves and cannot add additional users. By logging into the WeavePay Payment Platform, every Authorized User automatically agrees to these Terms.
A body corporate may request an authorisation of several persons to have access to its WeavePay Account and establish a multiple-signature requirement for the submission and authorisation of orders. Each additional Authorised User, whether it is an employee or a third-party, must undergo the identification and verification procedure to be registered with us. You can contact our support to request the authorisation of a new user.
You authorize us to process and carry out all orders and actions by any user authorized to act on your behalf as if you had personally undertaken them.
It is your responsibility to withdraw authority granted by you from any Authorised User (for example, after you terminate a contract with a director). You are also responsible for all transactions and actions related to these Terms by all users who act on your behalf.
By "orders," we refer to requests for currency exchange and other payment-related transactions. "Actions" encompass all non-order activities you can initiate through our Payment Platform or request via our support, such as updating your address or adding an Authorized User. It's important to note that while orders may be irrevocable, actions are typically revocable.
In the event of a currency conversion request, WeavePay reserves the right to adjust the conversion rate at any time without additional client consent. Currency conversions will be executed within 2 working days under standard rates and within 5 working days if a client requests a more favorable rate.
Orders are primarily made through the Payment Platform, though exceptions exist. For instance, in situations like service downtimes, we may permit orders through any available communication means. We will inform you promptly when such exceptions apply.
There is an inherent risk in placing orders or performing actions outside our Payment Platform, such as via direct calls to our support. You are responsible for ensuring the existence and details of such communications can be verified.
We use the term "instructions" to encompass both your orders and actions. You agree to indemnify us against any liability related to the execution, non-execution, or misexecution of instructions provided through email, voice calls, letters, or other non-Platform communications.
You are required to furnish all necessary information we request, such as proof of identity and authority to give instructions, which must be sufficient, complete, accurate, precise, and reliable to prevent errors. We will not be liable for delays in executing instructions that require additional verification.
WeavePay will not execute orders related to transactions or products outside our regular business operations. We will also disregard instructions if you fail to meet your obligations to us, such as maintaining sufficient funds or providing necessary information. Additionally, we will refuse to execute instructions if there are any doubts about the identity of the person giving the instructions or the transaction’s beneficiary. We may also terminate or cancel any previously confirmed order, including currency exchanges, if completion becomes doubtful or impossible.
We store electronic records of your instructions, and by accepting these Terms, you acknowledge that such records will serve as prima facie evidence in any dispute regarding the validity of the instructions provided to us.
We may permit you to place orders through third-party service providers, such as payment initiation or account information service providers. When you do so, the authorization of the order will adhere to the terms and conditions of the third-party service provider, as well as any guidelines and rules set by WeavePay. If you authorize a third-party service provider to access your WeavePay Account, we may share specific account information with them. However, WeavePay is not liable for any instructions received from or actions taken by the third-party service provider concerning your account. Regardless of your use of third-party service providers, your obligations and responsibilities under these Terms still apply.
You can access various details about your WeavePay Account, including balances in different currencies and past transactions. However, you should not solely rely on this information, as account statements from WeavePay may occasionally contain errors or omissions in calculations or entries.
Your WeavePay Account is subject to limits on maximum balances and transactions, which may vary for each account holder. You can view the specific limits applicable to your account on the WeavePay Payment Platform. We will inform you within a reasonable timeframe if there are any changes to your limits, either increases or decreases, and will provide explanations when possible.
If you wish to increase the limits on your WeavePay Account, please contact our support team for assistance.
Please note that if the Third-Party Provider has initiated an Intensive Compliance verification on your company or transaction, and we are charged an additional compliance fee, we may pass this additional fee to you. We will inform affected clients directly about this additional charge.
To ensure the security of your funds, you and all your Authorized Users must diligently safeguard your login credentials, including login names and passwords, used to access the WeavePay Payment Platform, and to communicate securely with us. You must:
1. Use a dedicated email, and ensure that your login details and passwords are unique and not reused across other online accounts.
2. Immediately contact us if you lose a device used for storing passwords or for authentication purposes (e.g., your phone).
3. Immediately notify us if you suspect that your WeavePay Account has been compromised, or if your security credentials have been stolen, lost, used without your authorization, or otherwise compromised. Change your password promptly if it is safe to do so. Delay in notifying us and taking action to mitigate the situation may compromise the security of your account and result in financial losses for which you could be held responsible.
4. Change your passwords regularly.
5. Only share your login details with authorized third-party service providers who need this information to execute instructions or access account details on your behalf.
6. Ensure that no one else knows the password of any device or software you use to store passwords.
7. Prevent others from using devices that store your passwords or the email account you use to log into our Payment Platform.
8. Ensure that no one uses your credentials to log into our Payment Platform or observes you while you log in.
We aim to keep you informed about service and software updates, changes to these Terms, and other relevant updates and changes. We also need reliable communication channels to contact you in the event of a security threat or if your WeavePay Account is adversely affected by any external or internal events.
It is crucial that you are able to receive messages from us. We cannot be held liable for any consequences or losses resulting from your inability to receive our communications. By providing your contact details, you authorize us to contact you using any of those methods. We recommend keeping copies of all communications we send to you.
We primarily communicate with you through our Payment Platform. Once logged in, you can access the 'Messages' tab to view automated and personalized messages. If you use a mobile device to access the Payment Platform, it is essential to always have the latest version of our mobile application installed. Additionally, maintaining access to our Payment Platform is crucial for the security of your WeavePay Account. You must immediately notify us if you or your Authorized Users cannot regain access without our assistance.
A message sent via the Payment Platform is considered received on the same day, unless we are notified of a delivery failure or other indication of nondelivery. If the day of message delivery is not a business day, the message will be deemed received on the next business day.
In addition to our Payment Platform, we may communicate with you using the following methods:
Email: Primarily, we use email to notify you that a message has been sent to you through our Payment Platform. We may also use email to provide information that must be communicated on a durable medium. An email is considered received on the same day it is sent unless we receive a delivery failure report or other indication of nondelivery. If this occurs on a non-business day, the email will be deemed received on the next business day.
SMS and Audio Calls: We may contact you via SMS and audio calls when necessary to protect your WeavePay Account. If you are unable to access our Payment Platform or there is an urgent matter, you should contact us by phone. An SMS is deemed received on the same day it is sent, unless there is a delivery failure or other indication of nondelivery.
Letter: We will send letters only upon your request, such as when you need a printed copy of these Terms. A letter is considered 'received' three business days after it is sent to an address within the United Kingdom, or five business days if sent to an address outside the United Kingdom.
Please be aware that when using communication methods other than our Payment Platform, you assume the risk associated with transmitting information over the Internet and through third parties over which we have no control. Communication channels that we do not control may not inherently be confidential or secure.
Unless there is a tacit or explicit agreement to use another language, English will be the primary language for all our communications with you.
WeavePay, as a financial institution, must impose specific obligations on our clients to comply with applicable regulatory requirements and to provide services effectively. Non-compliance with these obligations may result in the closure of your WeavePay Account and termination of your contractual relationships with WeavePay.
To comply with the various regulations applicable to us, we are required to monitor you and your business. If you wish to use our Services, you must provide us with accurate and updated information and documents whenever there are changes to the details you provided during the WeavePay Account opening process. Such changes may include, but are not limited to, changes in the name/business entity name, civil status, nationality, or address/registered office, as well as commercial purposes. For corporations, changes that need to be reported include those concerning beneficial owners and individuals authorized to represent the corporation, including Authorized Users.
This obligation to inform us of changes applies even if the information is publicly available. You are required to notify us promptly and provide all corresponding documents as soon as possible.
Additionally, you must provide WeavePay with any information and documents we may request to comply with our regulatory obligations and internal policies. All information and documents you provide must be truthful, accurate, and current.
You are required to pay WeavePay for the services provided. Fees may vary among different clients, typically depending on the plan selected during the application process and your business profile.
An application processing fee is required for the initial review of your application. Please note that this fee is non-refundable, even if WeavePay Limited decides not to proceed with opening your account after reviewing your application. Once the application is accepted, there is an additional fee for account opening. The review process begins only after the application fee has been fully paid to WeavePay Limited.
Foreign Exchange (FX) Fees:
- For transactions exceeding 30,000 in any currency, a foreign exchange fee of 0.5% applies.
- For transactions less than 30,000 in any currency, the foreign exchange fee is 1%.
We may change the fees associated with your WeavePay Account by notifying you at least 30 days in advance. If you continue to use our services after these changes take effect, it indicates your acceptance of the new fees.
You are obligated to pay all fees, commissions, duties, charges, and other amounts that may be due, including but not limited to:
- Transaction fees, monthly maintenance fees, and other fees accessible via our Payment Platform;
- Fees related to the opening and closing of your WeavePay Account;
- Fees for registering additional Authorized Users;
- Inactivity fees;
- Markup on foreign currency exchange;
- Fees incurred if you do not withdraw your funds within a reasonable time after closing your WeavePay Account. We will charge a fee for holding your funds post-account closure as detailed in Clauses 9.3 and 9.5;
- Any deficit amounts. While we do not allow clients to overdraw their WeavePay Accounts, deficits may occur due to technical errors or other mistakes, as specified in Clauses 6.4 and 7.5.
We reserve the right to charge you at any time for any fees that are due if they are not collected promptly. In this case, we will indicate in the payment details exactly what the charge is for and the relevant date or period.
You grant us the right to offset and authorize us to use all legally permissible means to collect any debts you owe us, including undercharges according to the applicable fee schedule. We reserve the right to correct such errors within 24 months from the date of the mistake.
You must ensure that all your interactions with us comply with any legal, regulatory, or other obligations, including but not limited to your tax responsibilities concerning the funds held in your account. You are responsible for any consequences, such as financial or criminal penalties, arising from non-compliance, and we bear no liability in this regard. It is advisable to consult with legal or other professional advisors if you are uncertain about your specific obligations.
Furthermore, please be aware that companies requiring additional verification will be subject to an Intensive Compliance Fee, which can range from 0.25% to 5% of the relevant transactions or account balances. We will directly notify affected clients about this additional charge.
Please note that if you keep US dollars in your account for more than 5 business days and the amount exceeds $100,000, we are authorized to convert the balance exceeding this amount into EUR.
Funds can be added to your WeavePay Account from various sources. For instance, you may directly top-up your account, receive payments through our acquiring platform (which requires your acceptance of the Terms & Conditions for Acquiring Services), or accept money transfers from other WeavePay clients as payment for services or goods. This section outlines the rules that apply to all incoming transfers to your account.
Typically, WeavePay credits funds to your account by the end of the business day on which we receive them. If funds are received on a non-business day, they will be credited by the end of the next business day.
Here, 'receive' refers to the funds being deposited into any of WeavePay’s accounts that are held with a relevant payment service provider. We will credit your WeavePay Account once we have fully received the funds without any conditions attached.
Please be aware that any applicable charges as outlined in our fee schedule may be deducted from the payment for processing.
As we are a financial institution, we reserve the right at any time to refuse any incoming transfers to your WeavePay Account. Usually, we will not credit your WeavePay Account and we will send incoming funds back when we are required to do so under regulations applicable to us, when you fail to provide sufficient documentation to substantiate the transfer (which shall be determined to be sufficient in our sole and absolute discretion), where there is a risk that execution of transfer may have a negative impact on us (whether financial or otherwise), and when we have to do so according to our risk policies. For example, we will refuse to accept funds if they are coming from a sanctioned jurisdiction or entity.
You can log into our Payment Platform to verify the currencies we support. If you receive a payment in a currency that is not supported by WeavePay, we may choose to convert it into your primary account currency, or we may return the payment to the sender.
Errors may occur where your WeavePay Account is mistakenly credited with more funds than intended. Our Terms permit us to rectify such mistakes simply by adjusting our accounting records. We can correct these errors at any time without formal notice, from the moment we identify the mistake, even if there was a prior explicit or implied acceptance of your account balance.
If, after correcting the mistake, your WeavePay Account lacks sufficient funds to address the error, it will result in a deficit. You are required to repay this deficit since it represents an amount that was erroneously credited to your account. We will inform you about this deficit within a reasonable period. You are not entitled to object to this correction or to request a refund or restitution on the grounds that the mistake was ours or that you believed the funds were rightfully yours.
You can utilize a variety of payment methods to execute outgoing transfers through our Payment Platform. For instance, you can send money using a SEPA credit transfer or employ Faster Payments for transactions in GBP. This section will detail the timing and process of debiting your WeavePay Account, along with other rules governing outgoing transfers.
7.1 Requirements and procedures for outgoing payment orders
It is essential to fill out information forms on our Payment Platform to make payment orders. However, as outlined in Section 3.3., we may permit orders to be submitted through other means. Regardless of the method used, you must provide at least the following information for each transaction:
- The amount and currency of the transaction.
- The beneficiary's credentials.
- The payment account number of the beneficiary with their payment service provider, which may include the beneficiary's International Bank Account Number (IBAN) or card number for Original Credit Transactions (Card-to-Card transfers).
- Details about the beneficiary's payment service provider, including the Bank Identifier Code (BIC).
- The reasons for the transfer and references to any underlying documents related to the transaction.
We reserve the right to request additional information and documents necessary to comply with regulatory requirements and our risk policies. For instance, we might need further details to verify the identity of the beneficiary or require you to provide the contract mentioned in your transaction details.
You must ensure that all information provided is true, accurate, and up-to-date. Failure to do so may result in the non-execution of your payment order.
We may refuse to execute your payment instructions under several circumstances, including but not limited to requirements from third-parties (such as other payment service providers we collaborate with), regulatory obligations, or failure on your part to provide sufficient documentation to justify the transfer, as determined at our sole discretion. Additionally, we may decline transactions if there is a risk of fraud or if executing the transfer could negatively impact us financially or otherwise, in accordance with our risk policies.
Furthermore, you will be unable to make an outgoing transfer if your account has insufficient funds to cover both the transfer and associated fees.
If you initiate a transfer in a currency that the beneficiary’s payment account does not support, the receiving institution may perform a currency conversion, unless you have already submitted a currency exchange instruction to us and we support automatic currency exchange for that transaction. If we conduct the currency exchange and the transaction fails, we will refund your funds in the original currency. This means that the amount returned to you could be less or more than the initially transferred amount, depending on currency fluctuations. We are not liable for any losses you may incur as a result of such a transaction.
Funds debited from your WeavePay Account may be subject to taxes, duties, restrictions, and other measures imposed by the authorities in the country of the recipient financial institution. We are not responsible for, nor do we make any commitments regarding, these measures or any other factors beyond our control.
If you are legally required to withhold any taxes or similar charges from a payment, you must increase the payment amount so that the net amount, after the deduction of the required withholding, equals the original payment amount that would have been due if no taxes or withholdings were necessary.
Errors may occur where your WeavePay Account is debited with less than the correct amount. These Terms authorize us to rectify such mistakes simply by adjusting our accounting records. We can make these corrections at any time without formal notice, from the moment we identify an error. This is permissible even if there was a previous explicit or implied approval of your account balance.
Should your account have insufficient funds to correct the error after such an adjustment, it will result in a deficit. You will be required to repay this amount since it represents funds that were erroneously not debited from your account initially. We will inform you about this deficit within a reasonable timeframe. You are not entitled to object to this correction or to demand a refund or restitution on the grounds that the mistake was ours or that you believed in good faith that the funds were rightfully yours.
We hold specific rights under these Terms to effectively provide you with our Services. It's important for you to be aware of these rights, as they may impact you. This section details our rights that are not covered in other sections of these Terms.
We may collect and verify information and documents related to you that are provided by both you and third-party service providers, such as sanction screening services. These entities operate differently from credit reference agencies and do not leave a footprint on your credit history. If your verification process requires referral to a credit reference agency, we will inform you before conducting any checks.
WeavePay may use third-party service providers to provide you with Services, monitor your activity, and for other reasons. For example, we can use identity verification services to identify and verify you.
We reserve the right to modify configurations, product specifications, upgrades, layouts, options, and any other aspects of our Payment Platform at any time without prior notification. Additionally, we may change, and in exceptional circumstances, limit or restrict aspects of our Services at any time without prior notice. If you disagree with these changes, you have the option to terminate these Terms in accordance with Section 9.5.
We have the right to present you with various services offered by our partners, which may include providers of software-as-a-service, savings accounts, investment services, business loans, and more. We ensure that these third-party service providers are thoroughly screened and authorized. If you choose to use third-party services through our Payment Platform, you will need to accept the terms of service of the relevant third-party provider. We may receive a commission or other forms of remuneration from your use of these third-party services.
You acknowledge that UK authorities and foreign authorities, including courts and police, may impact our ability to provide Services to you. Your WeavePay Account may be subject to various legal actions such as investigations, information bans, freezing orders, seizures, or sequestrations both abroad and in the UK. You agree that you are subject to all consequences of such compulsory measures affecting you, your funds, and your WeavePay Account. We may be required to freeze your funds or even remove them from your WeavePay Account. We reserve the right to freeze funds or take other necessary actions if we become aware of any actual or suspected illegal activities, or if there are claims made by third parties on your funds.
Furthermore, we retain the right to take any measures we deem appropriate to comply with regulatory or judicial orders and to protect our interests and reputation before making any transactions on your WeavePay Account.
We can temporarily suspend, discontinue, limit or restrict any aspect of our services without any prior notifications and explanations. It means that we may prevent you from making outgoing payments and we may decline all incoming payments. We may also impose certain restrictions on your WeavePay Account (e.g., prohibit you from making SWIFT payments).
We reserve the right to permanently close your WeavePay Account without prior notification or explanation. As a result, we will permanently decline all incoming payments to your account. If permitted by relevant authorities and applicable laws, we will enable you to transfer any remaining funds in your WeavePay Account to a payment account held in your name with a financial institution located in the United Kingdom, the European Economic Area, or your country of residence or incorporation.
Once we decide to close your WeavePay Account, we will inform you that these Terms will terminate within two (2) months. During this period, your account will be closed, but you will still have access to our Payment Platform to retrieve any necessary data. If any funds remain after the two-month period, we will charge a fee for holding these funds until you instruct us to transfer them to a payment account opened in your name with a financial institution in the United Kingdom, the European Economic Area, or your country of residence or incorporation. Please note that Sections 5, 8, 10, and 11, along with all other liability and indemnification provisions, will continue to apply even after the termination of these Terms.
These measures are taken to protect the integrity and security of our operations and comply with legal and regulatory standards.
You have the right to terminate these Terms by notifying us at least one month in advance. We will close your WeavePay Account on the date specified in your notification. If there are remaining funds after your account is closed, we will charge a fee for holding these funds until you instruct us on how to transfer them. If any situation described in Clause 9.4 occurs before we close your account, and if permitted by law or relevant authorities, we will allow you to transfer any remaining funds to a payment account opened in your name with a financial institution in the United Kingdom, the European Economic Zone, or your country of residence or incorporation. Please be aware that Sections 5, 8, 10, and 11, along with all other liability and indemnification provisions, will continue to apply after the termination.
Our ability to exclude liability is constrained by various statutory provisions, such as the Payment Services Regulations (PSRs). We believe that when the law permits the exclusion of liability, whether explicitly or implicitly, it is reasonable for us to do so. Therefore, we do exclude our liability to the fullest extent allowed by law. It is important to note that if you are an individual using our services for business purposes, you may not be covered by consumer protection laws.
We are committed to ensuring that you can use our services consistently; however, we cannot guarantee that your use of our Services, Payment Platform, or website will be uninterrupted or free from errors. We provide our services on an 'as is' and 'as available' basis. Additionally, we make no representations whatsoever regarding the Services, or the content, materials, information, and functions made accessible through the Payment Platform or website.
Except for liabilities that cannot be excluded under applicable laws, and in addition to other liabilities excluded under these Terms, we exclude liability for:
To the extent permitted by law, all implied terms are excluded from these Terms.
We are committed to safeguarding your data and maintaining confidentiality. However, this duty of confidentiality is not absolute and is subject to certain exceptions, such as when disclosure is compelled by law or necessary for our or public interest. Additionally, to provide Services to you, we may need your consent to disclose your information.
We are not liable for disclosing your information in the scenarios outlined in these Terms and our Privacy Policy. By accepting these Terms, you authorize us to manage and process your data, including that of business entity representatives (typically Authorized Users) and beneficial owners. It is crucial that you obtain consent from any individual whose data you disclose to us and that you clearly communicate the implications of this section to them. This includes informing all your representatives and beneficial owners about the existence and content of the data transfer instructions and authorizations outlined in these Terms. You must also confirm that you have obtained their consent and the mandate to consent on their behalf for all data transfers detailed in these Terms.
By agreeing to these Terms, you also agree that we cannot be held responsible for any legal claims or liabilities that arise from the disclosure and transfer of data as outlined in these Terms. This includes cases where representatives and beneficial owners claim they did not consent to their data being shared.
For more details on the situations where we may disclose your information, please refer to our Privacy Policy.
By accepting these Terms, you explicitly instruct and authorize us to:
Under these Terms, you are not granted any intellectual property rights. You are permitted to use WeavePay Properties solely for your personal use and only as necessary in relation to the services we provide. "WeavePay Properties" include any software (such as our Payment Platform, acquiring platform, APIs, developer tools, sample source code, and code libraries), data, materials, content, printed and electronic documentation (including specifications and integration guides), hardware components, and accessories (including any authorization devices). These are provided by WeavePay, our affiliates, or partners or are available for download from our website or any of our platforms (including our Payment Platform and acquiring platform). All WeavePay Properties are considered part of WeavePay's trade secrets and confidential information, regardless of whether specific components or information are currently protected under intellectual property law. You are explicitly prohibited from:
These restrictions are in place to protect the intellectual property and proprietary technology that constitute WeavePay Properties.
We recognize that issues can arise while using our Services. If you are dissatisfied with any aspect of our Services, we encourage you to submit a complaint through our designated email, [email protected], or by visiting our contact page at https://www.weavepay.io/contact-us. If the direct messaging functionality on the WeavePay Payment Platform is temporarily unavailable, these alternative methods will ensure your complaints are addressed efficiently.
Please provide a clear factual background of your complaint along with all relevant information and documents to help us address the issue quickly.
We aim to respond to your complaint and offer a solution within fifteen business days of receiving it. In exceptional circumstances, this may extend to thirty-five business days.
If we are unable to resolve your complaint within these timeframes, or if you are not satisfied with the resolution, eligible complainants (those who are not corporations, as detailed in Clause 1.2) may have the right to refer the complaint to the Financial Ombudsman Service (FOS) for further investigation. Complaint forms for both businesses and consumers, along with contact details for the FOS, can be found at https://www.financial-ombudsman.org.uk. Alternatively, you can find FOS contact information at https://www.financial-ombudsman.org.uk/contact-us.
These Terms contain clauses typical for financial service agreements. Should you require clarification on any of these clauses, please feel free to contact us, and we will provide you with a detailed explanation. It is important that you read these clauses carefully, as they may impact your rights.
Unless the context specifies otherwise:
a) References to "WeavePay" and "you" extend to include permitted successors and assigns.
b) References to statutory provisions are to be understood as including those provisions as they are amended or re-enacted over time.
c) References to one gender include all other genders.
d) The terms "including" or "includes" should be interpreted as if followed by "without limitation," indicating that the lists following these words are not exhaustive.
e) Examples provided are for illustrative purposes only and do not restrict the breadth of the clauses they explain.
The use of singular words includes their plural forms and vice versa.
The term "person" refers to both natural persons and corporate or unincorporated bodies (regardless of whether they have separate legal personality), and includes that person's legal representatives, successors, or permitted assigns.
You are not allowed to assign your rights or delegate your duties under these Terms, including in cases of mergers and acquisitions, without written consent from an authorized representative of WeavePay.
Should there be an unfortunate event such as the death or legal incapacity of you, your representatives, or beneficial owners, we must be notified in writing as soon as possible by the rightful beneficiaries, their authorized representatives, or the persons acting on your behalf. If the law allows, we may substitute your representatives or beneficial owners in our contractual relationships after receiving and verifying the necessary documents proving their entitlement.
We reserve the right to terminate these Terms at our sole discretion in the event of such changes, without any liability, as outlined in Clause 9.3.
If any provision of these Terms is found to be invalid, illegal, void, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect, unaffected and unimpaired. You and WeavePay agree to make commercially reasonable efforts to find and implement an alternative means to achieve the same or substantially similar outcome as the invalidated or unenforceable provision. It is the clear intention of both the client and WeavePay that they would have adhered to the remaining provisions of these Terms, even if any provision might later be declared invalid, illegal, void, or unenforceable.
Despite the one-month notice requirement specified in Clause 9.5, you have the option to terminate these Terms by contacting us via the Payment Platform, by emailing us at [email protected], or through our contact page at https://www.weavepay.io/contact-us, and expressing your disagreement with any proposed amendments before they take effect. If you do not terminate the agreement within the two-month notice period, it will be considered that you have accepted the amendments.
The relationship between you and WeavePay is governed by the laws of England and Wales. All disputes fall under the exclusive jurisdiction of the Courts of England and Wales. You and WeavePay waive any objections to the jurisdiction of these courts, whether on the grounds of inconvenient forum or otherwise, in relation to proceedings related to these Terms. Both parties agree that a judgment or order from these courts shall be conclusive and binding and may be enforced in the courts of any other jurisdiction.
These Terms are designed to fully reflect the original agreement between you and WeavePay. No provision of these Terms shall be deemed waived unless such waiver is in writing and signed by both parties. Furthermore, a waiver of any provision does not imply a waiver of any future breaches of the same provision or any other provision. Additionally, waiving any breach or failure to enforce any part of these Terms does not affect or limit the rights of you or WeavePay to demand strict compliance with all terms and conditions in the future. Neither party will be bound by any commitments, representations, or warranties that are not explicitly stated in these Terms, unless expressly indicated otherwise within these Terms.
.svg)
Subscribe for special offers and news
